Frequently Asked Questions

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Our expert technical support team is on-hand to answer your questions and guide you through any of your projects technical challenges.

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How do your drainage solutions work for balconies and terraces?

Our drainage systems are designed to efficiently channel water away from the surface, preventing pooling and damage. We provide fully integrated drainage solutions that work with our surface finishes and substructures to ensure long-lasting performance.

What are the advantages of vitrified porcelain?

Porcelain is a highly durable, non-porous material that is resistant to stains, scratches, and fire. It’s ideal for high-traffic areas and offers a wide range of design options.

What is fibre cement decking?

Fibre cement decking is a durable, low-maintenance option that mimics the look of wood while being resistant to fire, moisture, and insects. It’s a versatile material for projects that require a balance between aesthetics and performance in demanding environments.

What are the advantages of using aluminium decking for my project?

Aluminium decking is lightweight, corrosion-resistant, and requires minimal maintenance. It also offers excellent fire resistance, making it ideal for commercial projects that need to meet strict fire safety regulations.

What are wind-uplift solutions?

Wind-uplift solutions help secure your decking or surface finish in high-wind areas, such as coastal regions or high-rise buildings. These systems prevent surface materials from being dislodged during strong winds, ensuring safety and durability.

Are your products compliant with fire safety regulations?

Yes, many of our products, such as aluminium decking, porcelain paving, and fibre cement decking, are fire-resistant and compliant with building regulations for fire safety to an A-class level. We ensure that the materials used meet the necessary standards for commercial and residential projects.

How do I choose the right surface finish for my balcony or terrace?

Selecting the right surface finish depends on your project’s specific requirements, including fire safety, aesthetics, durability, and maintenance preferences. Our technical team can help guide you through the selection process to find the best fit for your project.

Can you provide installation support for your products?

Yes, we offer detailed installation guidelines for all our products. Additionally, our technical support team is available to provide project-specific advice and answer any questions throughout the installation process. We regularly visit building sites to ensure best practices are followed for correct and efficient installation.

What is the lifespan of your aluminium decking and substructure systems?

Aluminium decking and substructures are highly durable, with lifespans extending beyond 20 years with minimal maintenance. The material is resistant to rust and corrosion, making it suitable for outdoor applications.

Can your products be used for retrofitting existing balconies and terraces?

Yes, many of our surface finishes and substructure systems are ideal for retrofitting existing balconies and terraces. Our adjustable pedestals and lightweight aluminium joists are perfect for installations that require minimal structural changes to the existing framework.

Do you offer custom sizes or finishes for your products?

Yes, we offer a variety of customization options for our aluminium decking, cladding, and porcelain products. Custom sizes and finishes can be produced to meet the specific requirements of your project. Contact us to discuss your customization needs.

How do adjustable steel pedestals work?

Our adjustable steel pedestals are designed to provide height flexibility and a level surface for your decking or paving. They can be adjusted to suit different height requirements and ensure even installation, even on uneven substrates.

Are your products suitable for use in areas with high foot traffic?

Absolutely. Our surface finishes, including porcelain paving, aluminium decking, and fibre cement decking, are designed to withstand heavy foot traffic. These materials are highly durable, resistant to wear and tear, and ideal for commercial projects.

Do you provide technical specifications for your products?

Yes, we offer detailed technical specifications, including CAD/DWG files, installation guidelines, testing certificates and product data sheets for all of our surface finishes, substructures, and drainage solutions. These are available for download or through our technical support team.

Do your products comply with UK and Irish building regulations?

Yes, our products are designed to comply with UK and Irish building regulations, including fire safety, wind uplift resistance, and drainage requirements.

What is the lead time for ordering your products?

Lead times may vary depending on product availability and customization requirements. Standard products are usually available with shorter lead times, while custom orders may take longer. Contact us for specific lead time information.